Skills & Competencies for Voice Communications Analyst IV

Voice Communications Analyst IV job profile

JOB SUMMARY for Voice Communications Analyst IV

Designs, reviews, analyzes, and maintains an organization's voice communications system.

JOB RESPONSIBILITIES for Voice Communications Analyst IV

Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Reports on system specifications to support upgrades and to ensure proper integration. Coordinates upgrade schedules with internal or external programmers. May lead voice communications projects, or offer research support regarding budgeting requirements.

Voice Communications Analyst IV SALARY RANGE

BASE 50%
$109,870
TOTAL 50%
$111,931
Job Level
P04
Job Code
IT10000340
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Voice Communications Analyst IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Voice Communications Analyst IV skill and competencie below to view definitions.

7 general skills or competencies (Job family competencies) for Voice Communications Analyst IV

1 Job Family Competencies – Technical Support
Proficiency Level -4
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
See 4 More Skill Behaviors
2 Job Family Competencies – Technical Troubleshooting
Proficiency Level -4
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of system tools used in technical troubleshooting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Works with tracking software to collect and isolate technical issues for troubleshooting.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses troubleshooting techniques to resolve technical problems at a high scope and complexity.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets standards and metrics in evaluating and ensuring the consistency of technical troubleshooting.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes techniques and procedures to ensure seamless delivery of technical troubleshooting and support.
See 4 More Skill Behaviors
3 Voice Communications Analyst IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Voice Communications Analyst IV
Proficiency Level - 4
5 Competency for - Voice Communications Analyst IV
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Voice Communications Analyst IV

1 Core Competencies – Analytical Thinking
Proficiency Level -4
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Lists skills, traits, and characteristics of analytical thinkers.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Makes a list of items without order or set of priorities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Summarizes historical experience to find probable causes of the problem.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads brainstorming to encourage teammates to create new perspectives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Promotes the adoption of business intelligence analysis technology to drive strategic decisions.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
See 4 More Skill Behaviors
3 Voice Communications Analyst IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Voice Communications Analyst IV
Proficiency Level - 4
5 Competency for - Voice Communications Analyst IV
Proficiency Level - 5

Summary of Voice Communications Analyst IV skills and competencies

There are 0 hard skills for Voice Communications Analyst IV.
7 general skills for Voice Communications Analyst IV, Technical Support, Technical Troubleshooting, Local Area Networks, etc.
7 soft skills for Voice Communications Analyst IV, Analytical Thinking, Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Voice Communications Analyst IV, he or she needs to be skilled in Analytical Thinking, be skilled in Attention to Detail, and be skilled in Time Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.